
LaCie 5big Thunderbolt 2 User Manual 41
TROUBLESHOOTING TOPICS
Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from www.lacie.com/support/. Select your product, then click the “Troubleshooting” tab.
The LaCie 5big Thunderbolt 2 will not turn on.
Q: Can you confirm that the LaCie 5big is properly connected?
A: Make certain:
The power supply is properly connected to a live power source.
■
The Thunderbolt cable is connected to a computer that supports Thunderbolt 2 technology or first generation
■
Thunderbolt technology.
The computer connected to the LaCie 5big is powered on.
■
If all of the above has been met, try applying a short push to the LED power button.
Q: Is there a problem with the power supply?
A: Contact LaCie support if you believe that the power supply has failed.
The LaCie 5big Thunderbolt 2 turns off when I daisy chain a device.
Q: Did the product turn off as soon as the device and the LaCie 5big’s port came into contact?
A: The device may not be compatible with Thunderbolt products. Unplug any devices you have connected and
reboot the product.
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