
LaCie 5big Thunderbolt 2 User Manual 44
Q: Are both ends of the Thunderbolt technology cable securely attached?
A:
Only use a cable that supports Thunderbolt technology.
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Check both ends of the Thunderbolt cable to make sure they are fully seated in their respective ports.
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Try disconnecting the Thunderbolt cable then wait 10 seconds before reconnecting it.
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If the volume is still not recognized, restart your computer and try again.
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Problem: I'm receiving file transfer error messages and Time Machine does not
work.
Q: Did you get an "Error -50" message while copying to the storage?
A: When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be copied.
These characters include, but are not limited to:
? < > / \ :
LaCie does not recommend using the FAT 32 file system with Thunderbolt 2 technology storage.
Q: Did you get an error message telling you that the hard drive has been disconnected when coming out of sleep mode?
A: Ignore this message. The hard drive will remount on the desktop.
Problem: The storage space does not seem right.
Q: I just threw a lot of files into the Trash. Why don't I see more space to copy new files?
A: Disk space will not be reclaimed until the files are erased. To remove the files forever:
Click the Trash icon in the Dock.
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A Finder window will open. Click Empty in the upper right.
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